Frequently Asked Questions

Call 911. All law enforcement agencies within St. Croix County are dispatched through the St. Croix County Emergency Communications Center. The Emergency Communications Center is the best place to start, as the Telecommunicators can assess the nature of your call and send the appropriate agency depending upon circumstances and jurisdiction.

Yes. St. Croix County Emergency Communications subscribes to a translation service, which provides access to interpreters who speak many languages.  These services are available 24 hours every day.

Yes, we prefer voice calls but if you find yourself in a situation unable to speak or if you are hearing impaired the 911 center is equipped with a Telecommunications device (TDD) for the hearing impaired.

A Telecommunicator will attempt to call you back.  You may also receive an automated text from St. Croix County 911 asking if you have an emergency.  If contact is not made with the caller a law enforcement officer will be contacting you.

Telecommunicators are trained to get as much information as possible. Questions are asked to obtain details related to your emergency. Depending on the nature of the call questions may be asked in order to help provide the caller with first aid instructions, life and personal safety instructions, the severity of injury, locations, people/property involved, etc. The information provided by callers will assist the responders in determining what they will need in order to keep others safe and out of harm’s way. Telecommunicators are trained to multi-task and will often be dispatching emergency response units while talking to you.