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1. Can I call the number back that sent the alert?

No, the displayed caller ID is provided solely to let the recipient know the call is from St. Croix County.

2. Can you guarantee that I will receive notification if I register?

While the SCC-Alert provides all the necessary technology to send the information out we can not guarantee you will receive notification in all cases.  Disasters and emergencies are chaotic and unpredictable, notification is dependent on external providers such as your wireless carrier or email delivery service outside the county's control.  The alert notification system uses several means of communications to try to ensure that should any one communication method, technology, or delivery option be unavailable to reach residents, other methods will be used to improve the likelihood that citizens will receive the message.

3. How do I change my contact information after initial registration?

To update your existing information visit the smart911 website.

4. How do I sign up for alert notification?

Go to the smart911 website and register your contact information.

5. How does it work?

When a serious incident occurs that meets the criteria for sending out an alert to the public, emergency dispatchers will gather the necessary information and push out an alert to the affected area.  Alerts can be sent out county-wide to everyone who has opted-in to the system, or to a specific area or neighborhood for more localized events.

6. How often will I receive alerts?

SCC-Alerts will be sent only sparingly.  The number of alerts you receive will depend on the frequency of critical incidents in your neighborhood.  Emergency alerts will only be sent when there is a potential threat to life and/or property or local authorities determine circumstances warrant notification.  This system is not intended to bombard you with information.

7. I signed up in the past. Do I need to sign up again?

Yes.  The information you provided in the past is no longer available.  We are asking all residents to sign up with current information.

8. Is my personal information secure?

The personal information you provide is used only to notify you for official communications and to support St. Croix County's emergency services.

Opting In

Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of "opt-in" mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communication modes that you chose.

Privacy & Security

The system utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure. Privacy policies are also outlined in the Terms and Conditions you review when you sign up to receive notifications.

9. What is the emergency preparedness portion of the registration?

If you choose to provide the additional information in the Emergency Preparedness section, authorities may use this information during 911 calls, Emergency Planning, and to provide statistics for planning purposes.

10. What type of alerts will I receive?

Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property.  The alerts may include information for your area concerning flooding events, lost or missing people, public safety risks and other emergency notifications from your public safety officials.

11. When will I start receiving alerts?

Once you have signed up online and confirmed your contact information within the system, you are ready to receive alerts.

12. Why should I sign up for alerts?

When emergencies happen, be the first to know.  St. Croix County uses SCC-Alerts to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe or information from local authorities about a critical situation.

13. Will I receive alerts if I don't sign up?

Residents who have a landline phone may receive alerts.  However, there are strict rules governing when St. Croix County can use this contact information to send out an alert.  Extremely critical alerts containing potentially life-saving information will be sent, as well as information that local authorities have deemed necessary.  In order to ensure that you are able to get all emergency alerts we recommend that you sign up.  If you do not register your contact information you will not receive alerts on your preferred devices and may miss out on receiving important information.