News Flash


Posted on: December 3, 2020

A New Way to Contact Positive COVID-19 Cases

A person holding a cell phone.

Press Release for St. Croix County - For Immediate Release


Contact: Adam Kastonek – Public Information Officer

New Richmond, WI: Due to the high volume of positive COVID-19 cases, St. Croix County Public Health has not been able to contact everyone who tested positive for COVID-19 by phone within 24 hours. Starting December 3, 2020, St. Croix County Public Health will begin sending automated text, phone, and email alerts to residents who tested positive and have not been contacted by Public Health. These automated alerts will provide information about what to do after testing positive for COVID-19. 

If you tested positive for COVID-19 and your information has been reported to St. Croix County Public Health, you may receive a message by text, phone, or email from St. Croix County’s automated messaging system. All automated phone or text alerts originate from St. Croix County's COVID-19 phone line, 715-246-8224 and email alerts are sent from Automated email and text alerts from St. Croix County Public Health will have a link pointing to more information and a secure confidential form to be completed. 

How do you know if a message is from Public Health?

Automated messages will be sent from the following email and phone number:

  • Automated email alerts will only be sent from 
  • Automated text or phone alerts will only be sent from 715-246-8224

A member of our Public Health Department may follow up with you using a different phone number than listed above. To avoid potential scams, please do not reply to or click links in messages that ask you for payment or financial information. Contact tracers and messages from Public Health will NOT ask you for money or payment, social security, or bank account information. If you are unsure of the legitimacy of a message, please contact Public Health at the phone number or email listed above.

Where can I find more information?

Visit the St. Croix County website for more information on what to do if you test positive for COVID-19, are a close contact of someone who tested positive for COVID-19, or if an employee tests positive.

Facebook Twitter Email